Privacy policy

Privacy Policy

This Privacy Policy describes how www.nirvanabotanics.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@nirvanabotanics.com or by mail at:

Nirvana Botanics, Floor 3, 416 J, DHA EME Sector, Canal Road, Lahore, Pakistan, 53711

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: To provide products or services to you, fulfill our contract, process payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with your preferences, provide information or advertising related to our products or services.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Not applicable.
  • Personal Information collected: Information collected through customer support interactions.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@nirvanabotanics.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • We may share your Personal Information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For example:

  • We use Google Analytics to help understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-out.
  • We share information about your use of the Site, purchases, and interactions with ads with our advertising partners. We collect and share this information directly with our partners or through cookies and similar technologies (with consent based on your location).

To learn more about how targeted advertising works, visit the NAI educational page.

You can opt-out of targeted advertising by using the following links:

Additionally, you can opt out of some services through the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

Cookies

We use cookies to enhance your browsing experience. For more information on how we use cookies and how to manage them, visit All About Cookies.

Do Not Track

We do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

If you wish to make a complaint, please contact us by e-mail at hello@nirvanabotanics.com or by mail at the address provided above.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority or supervisory authority.

Last updated: 5SEP2024